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dc.contributor.authorMaldonado-Guzman, Gonzalo
dc.contributor.authorGarza-Reyes, Jose Arturo
dc.contributor.authorRocha-Lona, Luis
dc.contributor.authorKumar, Vikas
dc.date.accessioned2017-09-05T11:24:52Z
dc.date.available2017-09-05T11:24:52Z
dc.date.issued2017-08-29
dc.identifier.citationMaldonado-Guzman, G., Garza-Reyes, J.A., Rocha-Lona, L., Kumar, V. (2017), “Service innovation and performance in Mexican service SMEs”, IFIP International Conference on Advances in Production Management Systems (APMS 2017): Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing, Hamburg, Germany, September 3-7, pp. 230-239en
dc.identifier.issn18684238
dc.identifier.doi10.1007/978-3-319-66926-7_27
dc.identifier.urihttp://hdl.handle.net/10545/621830
dc.description.abstractThis empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.
dc.description.sponsorshipN/Aen
dc.language.isoenen
dc.publisherSpringeren
dc.relation.urlhttps://link.springer.com/chapter/10.1007/978-3-319-66926-7_27en
dc.subjectInnovationen
dc.subjectMexicoen
dc.subjectService industriesen
dc.subjectSmall to medium-sized enterprisesen
dc.titleService innovation and performance in Mexican service SMEsen
dc.typeMeetings and Proceedingsen
dc.identifier.eissn1868422X
dc.contributor.departmentCentro de Ciencias Económicas y Administrativasen
dc.contributor.departmentUniversity of Derbyen
dc.contributor.departmentInstituto Politécnico NacionalESCA Santo Tomásen
dc.contributor.departmentUniversity of West Englanden
dc.identifier.journalIFIP International Conference on Advances in Production Management Systems (APMS 2017): Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturingen
refterms.dateFOA2018-08-29T00:00:00Z
html.description.abstractThis empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.


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