• Major events programming in a city: Comparing three approaches to portfolio design.

      Antchak, Vladimir; Pernecky, Tomas; University of Derby; Auckland University of Technology (Cognizant Communication Corporation, 2017-11-08)
      Event portfolio design is increasingly important from both academic and industry perspectives. The purpose of this article is to discuss and conceptualize the strategic process of event portfolio planning and development in different urban contexts in New Zealand. A qualitative multiple case study was conducted in three cities: Auckland, Wellington, and Dunedin. Primary data were collected by interviewing city event planners from city councils and relevant council controlled organizations. Secondary data were obtained by the analysis of the relevant documents, including city event policies and strategies, annual reports, statements, and activity plans. Thematic analysis revealed the existence of distinctive portfolio approaches in the studied cases, which can be compared and differentiated by applying the following parameters: Formality, Intentionality, Directionality, and Rhythmicity. Together, these parameters represent a "built-in equalizer" that can be used to balance the opposing values of diverse approaches and adjust them within current city objectives. The article provides a rich and broad context, which enables an understanding of the strategic nature of event portfolios and their implementation within a wider city development agenda.
    • Management Practices for the Development of Religious Tourism Sacred Sites: Managing expectations through sacred and secular aims in site development; report, store and access

      Wiltshier, Peter; Griffiths, Maureen; University of Derby (Dublin Institute of Technology, 2016)
      Through a distillation of practices reflective of the extant literature and socio-economic approaches to inclusive development of sites of religious experiences and worship, we posit that there are seven core conceptual approaches to support evolving site management needs. Therefore, developing sites of special significance necessarily requires the dissemination and sharing of both intellectual and practical contributions to meet those needs in a planned and stakeholder-driven approach. Traditional approaches to development emerged half a century ago with a focus on core competencies and the agreed understanding that open and fair competition would raise quality and assure reasonable profit margins. Creating awareness of services and products and mapping those to our marketing practices are the first two tools in the toolkit. Analysis and synthesis through primary research enables cleric and manager to grasp visitors’ and worshippers’ needs and develop audiences for sites. Fourthly we present the importance of maintenance and plans for developing sites to accommodate factors in both internal and external environments that acknowledge the requirement to remain competitive. Next, the importance of networks, grappling with the wider community and perhaps establishing a wider, even global, reach, is appraised as important. In seeking to tap into resources traditionally not employed in managing religious and pilgrimage sites we elevate the need for an enterprise culture (this enterprise culture is seen in the other papers in this special issue). The final offer includes dimensions of volunteering, nontraditional support networks, altruism and philanthropy which we name as ‘the third way'.
    • Managing customer relationships in hotel chains: a comparison between guest and manager perceptions

      Mavondo, F. T.; Ramkissoon, H; Monash University (Routledge, 03/06/2016)
    • Managing knowledge in supply chains: a catalyst to triple bottom line sustainability

      He, Qile; Gallear, David; Ghobadian, Abby; Ramanathan, Ramakrishnan; Coventry University; Brunel University; University of Reading (Informa UK Limited, 2019-05-10)
      Sustainable supply chain management (SSCM) and knowledge management’s (KM) positive role in improving supply chain development and performance have both attracted attention in recent years, the former arguably stimulated by the triple bottom line (TBL). Despite the positive development, there is a paucity of theoretical and empirical studies identifying the broad capabilities that affect a firm’s ability to simultaneously pursue economic, environmental and social success. We use the natural-resource-based (NRBV) and knowledge-based (KBV) views to develop a series of propositions linking KM capability to strategic and operational supply chain sustainability and competiveness and test their veracity with practicing managers (n = 275). We offer a systematic analysis of KM’s role in the development of SSCM. The findings confirm the credibility of the theoretical propositions and identify how different KM processes specifically facilitate strategic or operational development of SSCs. We provide researchers with a framework to guide future research at the KM/TBL nexus.
    • Managing knowledge transfer partnership for a rural community: the outcomes at Wirksworth, UK

      Wiltshier, Peter; Edwards, Mike; University of Derby (2014)
      Purpose – This paper aims to propose a knowledge transfer partnership (KTP) model, using higher education (HE) students researching in the UK. It is focused on community engagement via charitable trusts, New Opportunities Wirksworth (NOW) & Ecclesbourne Valley Rail (EVR). The researchers designed and implemented a pilot study that explored the potential of a small, yet attractive and active, market town to diversify and regenerate using tourism. This project, which has been funded by the UK Higher Education Innovation Fund (HEIF), has been devised to operate and monitor a KTP in the culturally important heritage market town of Wirksworth, in Derbyshire. Design/methodology/approach – A systems-thinking constructivist approach is used and employs problem-based learning (PBL) through engagement of students in research and data collection. The authors identified that skills for sustainable development within the community are dependent on the reintegration of complex, inter-dependent and inter-disciplinary factors. A holistic approach to the learning and knowledge shared within the community underpins UK initiatives to promote capacity development in ways to change knowledge applications across product and service boundaries. Therefore, in addition to encouraging diversification and regeneration through tourism, this project supported the University of Derby's academic agenda to promote experiential and entrepreneurial learning in students working at both undergraduate and postgraduate levels. This paper accords with the current university initiatives to meet the student employability agenda through the application of PBL and knowledge management. Findings – The creation of outcomes and recommendations for Wirksworth's stakeholders provides sustainability through the knowledge creation and sharing processes. There are seven outcomes that chart a path to development and knowledge transfer (KT) and sharing. The authors simultaneously provided an environment for students to gain skills and a community to acquire new knowledge, and these are the outcomes and output of this project. New learning styles may support inclusive academic practice (see related samples of PBL such as Ineson and Beresford in HLST resources 2001). Implications for building a KT community through the social capital accumulated in the project are explored. Originality/value – In taking PBL from the classroom to the community, the authors have created a new KT environment in which skills can be acquired and a regeneration strategy can be tested in a work-or-practice-related setting. Students recognise that they are building learning for themselves that is unique in that it cannot be recreated in a classroom setting. The authors see this project developing into a robust long-term partnership between communities and institutions with KT benefits to teaching staff in addition to students. These benefits will include new skills for PBL, working collaboratively with partners in the community to develop key skills in HE students, innovation in assessment, inclusive learning and teaching, experiential and entrepreneurial learning in practice.
    • Managing knowledge transfer partnership for a rural community: the outcomes at Wirksworth, UK.

      Wiltshier, Peter; Edwards, Mike; University of Derby (2014)
      Purpose This paper proposes a knowledge transfer partnership model, using Higher Education (HE) students researching in the United Kingdom. It is focused on community engagement via charitable trusts, New Opportunities Wirksworth (NOW) & Ecclesbourne Valley Rail (EVR). The researchers designed and implemented a pilot study that explored the potential of a small, yet attractive and active, market town to diversify and regenerate using tourism. This project, which has been funded by the UK Higher Education Innovation Fund (HEIF), has been devised to operate and monitor a knowledge transfer partnership (KTP) in the culturally important heritage market town of Wirksworth, in Derbyshire.. Design, Methodology, Approach A systems-thinking constructivist approach is used (Checkland & Scholes, 1981; Kolb & Kolb, 2005) and employs problem-based learning (PBL) through engagement of students in research and data collection. We identified that skills for sustainable development within the community are dependent on the re-integration of complex, inter-dependent and inter-disciplinary factors. A holistic approach to the learning and knowledge shared within the community underpins UK initiatives to promote capacity development in ways to change knowledge applications across product and service boundaries (Taylor & Wilding 2009; Hislop 2009; Leitch, 2006; Dawe et al 2005; Wals et al 2002; Haskins 2003;;). Therefore, in addition to encouraging diversification and regeneration through tourism, this project supported the University of Derby’s academic agenda to promote experiential and entrepreneurial learning in students working at both undergraduate and postgraduate levels. This paper accords with the current University initiatives to meet the student employability agenda through the application of PBL and knowledge management (KM). Findings The creation of outcomes and recommendations for Wirksworth’s stakeholders provides sustainability through the knowledge creation and sharing processes. There are seven outcomes that chart a path to development and knowledge transfer and sharing. We simultaneously provided an environment for students to gain skills and a community to acquire new knowledge, and these are the outcomes and output of this project (Hendry et al, 1999; Brown & King, 2000; Kolb & Kolb, 2005). New learning styles may support inclusive academic practice (see related samples of PBL such as Ineson (2001) and Beresford (2001) in HLST resources 2001). Implications for building a knowledge transfer community through the social capital accumulated in the project is explored (Ellis, 2010; Mulgan, 2010; Senge, 1994). Originality In taking PBL from the classroom to the community, we have created a new knowledge transfer environment in which skills can be acquired and a regeneration strategy can be tested in a work-or-practice related setting. Students recognise that they are building learning for themselves that is unique in that it cannot be recreated in a classroom setting. We see this project developing into a robust long-term partnership between communities and institutions with knowledge transfer benefits to teaching staff in addition to students. These benefits will include new skills for PBL, working collaboratively with partners in the community to develop key skills in HE students, innovation in assessment, inclusive learning and teaching, experiential and entrepreneurial learning in practice.
    • Managing neo-liberalisation through the Sustainable Development Agenda: the EU-ACP trade relationship and world market expansion

      Price, Sophia; Nunn, Alex; University of Derby; Leeds Beckett University (Taylor and Francis, 2017-02-10)
      The EU suggests that it is committed to ‘sustainable development’ including through its institutionalised relationship with the states of the African, Caribbean and Pacific group in the Cotonou Partnership Agreement. This paper reviews this relationship with a view to outlining the way in which concepts like ‘sustainable development’ and ‘poverty reduction’ act as legitimation for processes of world market expansion. The paper reviews a range of interpretations of this relationship which view it either from a constructivist or material – Uneven and Combined Development – perspective. We critique these interpretations and provide an alternative materialist reading.
    • Managing Neoliberalisation Through the EU-ACP Trade Relationship

      Price, Sophia; Nunn, Alex; Leeds Beckett University (2016)
    • Managing Religious Tourism

      Wiltshier, Peter; Griffiths, Maureen; University of Derby; Monash University (CABI, 2019-02-08)
      This book endeavours to put forward a toolkit that will aid positive outcomes in religious tourism management, drawing on case studies from multiple countries and regions. This book is divided into three main sections. The first deals with the theoretical aspects of managing sacred sites; the second with best practice in the management of sacred sites; and the third provides case studies in this area. The book has 14 chapters and a subject index.
    • Managing strategic accounts with empowerment and management support for co-creation of value

      Veasey, Christian; Lawson, Alison; Kotera, Yasuhiro; University of Derby (British Academy of Management, 2021-07-16)
      This study explores managing strategic accounts for co-creation of value, and the utility of management input to account plans and empowering account managers. In recent years, managing strategic accounts (SA) has progressed towards relationship-building with customer relationship management (CRM) and use of service-dominant logic (SDL) for co-creation of value. However, there is limited data regarding managing SA with empowerment and management support for co-creation of value. Accordingly, this research aims to appraise the functions of managing SA with empowerment and management support for co-creation of value. Aligning with a pragmatic research philosophy, semi-structured interviews (n=12) were selected with mixed demographics. Participants were primarily strategic account managers (SAMs) from a variety of business sectors. Thematic analysis was conducted on the interview transcripts to arrive at key issues and themes. The findings imply that the emphasis of managing SA has progressed into a value-creating account relations management approach. Empowerment and support from senior management were felt to be important to SAMs. This study shows the importance of management support and empowerment for successful strategic account management that creates value for both customer and supplier.
    • Manufacturing and trade liberalisation of India: The continuing debate

      Ghosh Dastidar, Sayantan; University of Derby (Madras Institute of Development Studies, India, 2015-12)
      The paper identifies the reasons behind the differential performance of the registered and unregistered manufacturing sectors of India during the post-reform period. The motivation for this study comes from the econometric findings of Ghosh Dastidar and Veeramani (2014) that trade liberalisation has positively influenced the growth performance of the unregistered sector but not that of the registered segment.Trade liberalisation seems to have benefitted the unregistered sector indirectly through the increase in sub-contracting activities from the registered sector. The absence of rigid labour regulations also helped the unregistered sector undergo re-structuring during the post-reform period and achieve faster growth through the elimination of inefficient firms, something that the registered segment failed to do.
    • Mapping repeated interviews

      Waterhouse, Genevieve F.; Ridley, Anne M.; Bull, Ray; La Rooy, David; Wilcock, Rachel; University of Derby; University of Winchester; London South Bank University; University of London (Springer, 2018-09-14)
      The present study introduces an adaptation of the Griffiths Question Map (GQM; Griffiths & Milne, 2006) which extends the chronological, visual map of question types used in an investigative interview to include child interviewee’s responses (through the addition of the Interview Answer Grid, IAG). Furthermore, it provides a rare evaluation of repeated interviews with children. From a sample of transcripts of Scottish repeated interviews with child victims, two ‘good’ and two ‘poor’ first interviews were chosen based on interviewer question types. First and second investigative interviews of these four children were mapped using the GQM and IAG in order to examine across the two interviews the similarity of interviewer and interviewee behaviours and the consistency and investigative-relevance of information provided. Both ‘good’ and ‘poor’ interviews were found to include practices discouraged by interviewing guidelines, which would not have been identified by examining question proportions alone. Furthermore, ‘good’ first interviews were followed by second interviews which began with poor question types, suggesting a possible impact of confirmation bias. Social support was also assessed and found to be used infrequently, mainly in response to the child being informative rather than pre-emptively by interviewers in an attempt to encourage this. Children were also found to disclose throughout their second interviews, suggesting that rapport-maintenance is vital for single and multiple interviews. The use of the GQM and IAG are encouraged as techniques for determining interview quality.
    • Mapping services theory to PhD supervision: lessons to be learned for doctoral students' visibility

      Lawson, Alison; University of Derby (British Academy of Management, 2017-09-07)
      This paper considers the relevance of services theory to the process of PhD supervision. Many PhD students in business disciplines study in dyads rather than groups and study part time rather than full time. This can make it difficult for them (and their research) to become visibly noticed in faculties and departments. As the process of education is a service rather than a product, it is relevant to use services theories to examine the doctoral supervision process to identify ways in which visibility and, thereby, satisfaction may be improved. Several services marketing theories are mapped to the process of doctoral supervision. These are the features of services, the service quality gaps model, services theatre and the importance of the service encounter. All the theories are found to be clearly relevant to the doctoral supervision process. Having established that services theory can be used to describe, analyse and improve the doctoral supervision process, the issue of visibility is examined in a pilot study with a small number of PhD students to determine how they feel about the issue and what can be done to improve their experience. This study does not use the traditional questionnaire approach favoured by national quality and satisfaction surveys, but uses open-ended questions to gather qualitative data. The pilot study shows that visibility is not an issue for all students and that while there are some easy options for improving visibility, these do not suit all students. Further work is needed in this area to explore how services theory can help to improve doctoral students’ visibility and overall experience.
    • Mapping social identity change in online networks of addiction recovery

      Best, David; Bliuc, Ana-Maria; Iqbal, Muhammad; Upton, Katie; Hodgkins, Steve; Sheffield Hallam University; Western Sydney University; Monash University; Job, Friends and Houses, UK; Blackpool Division, Lancashire Police (Informa UK Limited, 2017-07-27)
      ustainable addiction recovery is determined in part by how social and community resources can be mobilised to support long-term identity change. Given the current growth in technology, we ask what the role of online social interactions is in supporting long-term identity change for people in recovery. The paper also explores the relationship between the evolution of online social networks and key events that members experience in the outside world, based on a project examining changes in online participation over eight months among members of a UK addiction recovery community built around a social enterprise for employment and housing. The social enterprise had an open Facebook page that was used by staff, clients and by a diverse range of individuals not directly involved in the organisation. Based on an analysis of naturally occurring online data on the Facebook page, social network analysis (SNA) and computerised linguistic analysis that quantified emotion and belonging language in posts and subsequent ‘likes’, we found that variations in the structure of the online social network and the content of communication are consistent with ‘core’ members’ experience of those events. Our findings indicate that strong recovery networks supported by positive social interactions can contribute to achieving long-term identity change that supports sustaining engagement in recovery communities.
    • Marginalisation and events

      Antchak, Vladimir; University of Derby (Routledge, 2019-03-26)
    • Market consolidation, market growth, or new market development? Owner, firm, and competitive determinants

      Weixi, Liu; Wei, Yue; Hang, Do; Cowling, M; University of Brighton; Bath Management School; Kingston Business School (Seante Hall Academic Publishing, 2019-03-31)
      Market entry decisions are complex and involve high sunk costs with uncertain or risky outcomes. In this study we explore how owner, firm, and competitive pressures shape this decision. Using a large UK data set of SMEs, we find that the preferred form of growth, and growth is not always desired, is expansion in existing markets. Key determinants of the decision to pursue a new market entry strategy are formal education, and large firm based market competition. Further, these decisions are made simultaneously not sequentially.
    • Market reaction to the positiveness of annual report narratives

      Yekini, Liafisu Sina; Wisniewski, Tomasz Piotr; Millo, Yuval; Coventry University (Elsevier, 2015-12-11)
      This paper focuses on narratives published by UK companies, defined here as the content of annual reports excluding financial statements and notes to accounts. We endeavour to gauge the tone of these narratives by recording the frequency of positive words appearing in the text. We show that the extent of positiveness is related to market reaction around the disclosure date. This conclusion is maintained even after controlling for the financial figures that are reported simultaneously and company-specific characteristics. Consequently, narratives should not be perceived as mere impression management tools, but also as conduits for disseminating price-sensitive information.
    • Martial arts: the possible benefit that can be obtained during a period of lockdown

      Spring, Charles; University of Derby (Heriot Watt University, 2021-01-25)
      The following thought piece follows one individuals’ experience of being in lockdown in the United Kingdom and how the practice of martial arts assisted in this experience. Through the use of diary entries, their feelings and thoughts are expressed and how the bad ones of these are assisted through the practice and ability to focus on something other. There is a discussion that draws on other academic and authors perspectives, that evidence and support the thought pieces viewpoint. The piece concludes that practicing martial arts can help individuals through enabling them to have a focus and outlet to help cope with deeper emotional states caused by a situation such as lockdown.
    • Mass incarceration: the juggernaut of American penal expansionism

      Teague, Michael; University of Derby (Centre for Crime and Justice Studies, 2016-09)
      A plethora of evidence confirms that America continues to lead the world in imprisonment. No serious commentator doubts mass incarceration is a major issue for the nation. The America penal industrial complex incarcerates close to a quarter of all the prisoners on the planet. The American rate of incarceration remains stubbornly locked at a substantially higher level than those of comparable parliamentary democracies. There is no doubt that America’s penal institutions contain some individuals who pose a substantial public risk. However, there is significant scope to limit incarceration for a range of offenders, including those convicted of drug offences. There is a recognition the decades-long ‘War on Drugs’ has ultimately been counterproductive. At the end of 2014, some six years into Obama’s presidency, the USA’s total incarcerated population included some 2,306,100 prisoners It is only now that the United States may be witnessing the end of an ill-starred forty year experiment with mass incarceration and that American penal expansionism has finally begun to ease. The overall picture is of a pause, and even a slight reverse, in the race to incarcerate.
    • The meaning of "wrong" in the M'Naghten test

      Cherkassky, Lisa; University of Bradford (2009)