• Antecedents and outcomes of resident empowerment through tourism

      Aleshinloye, Kayode; Woosnam, Kyle; Tasci, Asli; Ramkissoon, Haywantee; University of Central Florida; University of Georiga, Athens, Greece; University of Derby (SAGE, 2021-02-17)
      Even though empowerment is a frequently mentioned keyword in resident attitude studies, the relationship network of this concept is rather vague. It is critical to understand the factors that influence empowerment, and factors that empowerment influences in return. Therefore, the current study modeled residents’ data from the top tourism destination in the U.S.—Orlando, Florida. Data from 415 residents were analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM) on SmartPLS to test the effects of residents’ involvement and economic benefits from tourism on their psychological, social and political empowerment, and thus quality of life and ultimately, place attachment. Findings revealed that psychological empowerment is the most significant dimension of resident empowerment influencing both place dependence and place identity, suggesting that residents hold special values for their place. Managerial and theoretical implications, along with limitations (in light of the project occurring pre-COVID-19) and future research opportunities are discussed. Keywords: Resident attitudes, empowerment, place attachment, quality of life, PLS
    • Generating and sustaining value through guided tour experiences’ co-creation at heritage visitor attractions

      Azara, Iride; Bezova, Kamila; University of Derby (Taylor and Francis Group, 2021-02-11)
      Experience co-creation has been acknowledged as an important process to generate and sustain value. However, research in the arena of heritage visitor attractions remains limited. A qualitative cross-sectional design was used to assess UK heritage attractions providers’ engagement with guided tour experiences’ cocreation and the barriers faced in the adoption of this process. Findings from 11 interviews with visitor experience managers show most of the heritage attraction providers engage in processes of guided tour experience “co-production” rather than “co-creation”. Barriers include limited knowledge, and “knowhow” of value co-creation processes; financial, time, and human resource constraints. Importantly, findings show visitors’ satisfaction with current arrangements influence the type of tour offering. This study reveals the need to further investigate heritage audiences’ variations in preferences and suggests better sector integration in terms of knowledge sharing and best practice to fully explore the benefits and worth of value cocreation in this tourism sector.
    • Martial arts: the possible benefit that can be obtained during a period of lockdown

      Spring, Charles; University of Derby (Heriot Watt University, 2021-01-25)
      The following thought piece follows one individuals’ experience of being in lockdown in the United Kingdom and how the practice of martial arts assisted in this experience. Through the use of diary entries, their feelings and thoughts are expressed and how the bad ones of these are assisted through the practice and ability to focus on something other. There is a discussion that draws on other academic and authors perspectives, that evidence and support the thought pieces viewpoint. The piece concludes that practicing martial arts can help individuals through enabling them to have a focus and outlet to help cope with deeper emotional states caused by a situation such as lockdown.
    • Co-creating value in desert tourism experiences

      Michopoulou, Eleni; Al-Qasmi, Idrees; Melpignano, Claudia; University of Derby (Informa UK Limited, 2021-01-21)
      This study investigates the determinants of value co-creation in desert camps in Oman from both the customers' and the camp managers' perspectives. The concept of value co-creation in hospitality and tourism has been investigated in a range of ways in the extant literature. However, limited attention has been paid in the process of value co-creation in remote and unique destinations such as desert camps. This research focuses on 5 aspects of value co-creation which are then explored both quantitatively and qualitatively. The findings of the study indicate that within the context of desert camps, value co-creation is influenced by authenticity, engagement, place attachment, and marketing though the value-in-use concept. However, the level of this influence varies between the customers and the camp managers. Finally, findings are discussed in the light of this variance to identify and provide recommendations that enhance value co-creation in the desert camps of Oman.
    • Value co-creation and co-destruction: considerations of spa servicescapes

      Buxton, Louise; Michopoulou, Eleni; University of Derby (Informa UK Limited, 2021-01-19)
      Spas are places that enable mind, body and spiritual harmony, and are therefore inextricably linked to the pursuit of health and wellbeing, as one of the most prominent forms of wellness tourism. Recent growth in the global spa industry is fuelled by increasing consumer interest in the pursuit of wellness. Concepts within the spa industry remain largely unexplored, thus, this conceptual paper aims to progress our understanding by considering opportunities for value co-creation and co-destruction in a spa context. In doing this, the paper unpacks the concept of the servicescape, explores the concept of authenticity and argues that understanding the consumption and production of experiences is central to understanding the creation of value in spa service settings.
    • The complexity of decision-making processes and IoT adoption in accommodation SMEs

      Pappas, Nikolaos; Caputo, Andrea; Pellegrini, Massimiliano Matteo; Marzi, Giacomo; Michopoulou, Eleni; University of Sunderland; University of Trento, Italy; University of Lincoln; University of Rome “Tor Vergata”, Italy; University of Lincoln; et al. (Elsevier, 2021-01-18)
      The current competitive scenario is fast-moving toward an integration of sophisticated technological innovations, i.e. smart solutions for hospitality, in particular the accommodation industry. Internet of Things (IoT) technologies are able to connect and let communicate different devices to craft a personalized customer experience. Given the undeniable impact for the hospitality sector, the decisions about adopting smart solutions are not always linear: benefits and limitations co-exist and need to be weighed against each other. By adopting fsQCA, this paper compares several decision-making factors that may influence the willingness to adopt IoT, surveying owners/managers in the Greek accommodation industry. Results show four types of decision-making: (i) rational, a weighted evaluation of risks and opportunities; (ii) enthusiast, mostly highlighting benefits to gain a competitive advantage; (iii) cautious, emphasizing risks and barriers to innovate; and (iv) futurist, a consideration of future technological necessities related to the increasing digitalization.
    • An eventful tourism city: Hosting major international exhibitions in Melbourne

      Gorchakova, Valentina; Antchak, Vladimir; University of Derby (Routledge, 2021-01-01)
    • Accessibility to spa experiences

      Michopoulou, Eleni; Hilton, Sarah J.; University of Derby (IGI Global, 2021-01)
      This chapter aims to highlight and raise awareness of the previously unknown barriers currently faced by wheelchair using consumers in the spa industry and the implications of these barriers for consumer and industry alike. Existing research on accessibility within this specific environment is extremely limited (if any). This study shows that access to accurate information is a key issue, a key barrier to participation and not only for those who have not visited a spa before. Gaining information pre visit in tourism is increasingly done online and there is the opportunity to use technologies and especially websites and social media platforms to help provide this information. The chapter also illustrates the potential for health and greater mental and social wellbeing the spa industry and the wider wellness tourism industry have for wheelchair users and how they could mutually benefit each other, as well as further promoting the case for barrier free accessible tourism and leisure opportunities.
    • Perceived social impacts of tourism and quality-of-life: A new conceptual model

      Ramkissoon, Haywantee; University of Derby, College of Business, Law, & Social Sciences, Derby Business School; UiT, School of Business & Economics, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa (Taylor & Francis, 2020-12-23)
      Residents’ overall well-being and quality-of-life require a deeper understanding of their perceived social impacts of tourism to determine appropriate management strategies to promote behaviours in support of tourism development. Aligning with the 2030 Agenda for sustainable development, this paper proposes a new framework for residents’ quality-of-life. Bringing together multi-disciplinary evidence from environmental, social and cognitive psychology, political science and tourism, this study critically examines how residents’ perceived social impacts of tourism and their interpersonal trust can make them become more place attached and protect their tourism resources. The framework proposes that residents’ perceived social impacts of tourism exerts a direct influence on residents’ interpersonal trust. It further posits that residents’ perceived social impacts of tourism and their interpersonal trust exert a direct influence on residents’ place attachment. The proposed model further considers place attachment to exert a direct influence on residents’ pro-social and pro-environmental behavioural intentions. Pro-social behaviour is proposed to influence pro-environmental behaviour. Further pro-social and pro-environmental behaviors are proposed to influence residents’ support for tourism development. The framework then considers residents’ support for tourism development to exert a direct influence on residents’ overall quality-of-life. The theoretical contributions, practical implications for sustainable community tourism and sustainable tourism in general and the limitations of the study are discussed.
    • Local community support in tourism in Mauritius – ray of light by LUX*

      Ramkissoon, Haywantee; Sowamber, Vishnee; University of Derby, UK; UiT, The Arctic University of Norway; Monash University, Australia; University of Johannesburg, South Africa (Routledge, 2020-11-30)
      Tourism development is said to be a priority sector for economic growth within Small Islands Developing States (SIDS), generating employment and foreign investment to these countries (Nunkoo & Ramkissoon, 2011a; b). SIDS also face fierce competition in maintaining their positioning competing with not only existing competitors but also with emerging destinations (Ramkissoon & Uysal, 2011; 2018; Seetaram & Joubert, 2018). Local communities have great expectations from the tourism industry as a source of employment, and they tend to be in support of tourism development in their country (Nunkoo & Ramkissoon, 2013). However, the local people also get impacted by adverse impacts from tourist activities including waste production, land use and depletion of resources (water, land, marine) (Kim, Uysal, & Sirgy, 2013; Ramkissoon & Durbarry, 2009). Further, local cultures might not always be well grasped by non-locals who work in the tourism sector. While many value diversity, some may tend to impose their own cultures at destinations if they are not well sensitized on respecting the local culture. An important remark in SIDS is that the employment salary provided to the locals is very often just enough for survival. It is a sector which operates 24/7, with work shifts comprising of odd hours, weekends, and public holidays. Tourism workers very often experience burnout if they do not have a manager who fuels them with motivation (Andereck & Nyaupane, 2011). To be able to sustain growth, tourism operators need to ensure that they are creating adequate value within the local community and for this, the local residents’ participation is important (Hwang, Chi & Lee, 2013). The tourism sector has the opportunity to demonstrate sustainable development through implementation of initiatives which involves stakeholder engagement and participation (Byrd, Ca´rdenas, & Greenwood, 2008; Nunkoo & Ramkissoon, 2017). This chapter uses the Mauritian hotel group LUX* Resorts and Hotels as a case study and discusses the ‘Ray of Light’ social initiative as part of its sustainable tourism development strategy. It further discusses strategies practitioners and policy-makers need to consider to promote sustainability at their organizations embracing tourism as an instrument for positive change.
    • Edible insects and their acceptance in western societies

      Jauniskis, Pijus; Michopoulou, Eleni; University of Derby (Cognizant Communication Corporation, 2020-11-27)
      This paper examines current literature on edible insect consumption in western culture through an inductive lens, addressing environmental, nutritional, food security, anthropological and psychological aspects of the topic. Findings show that western aversion towards edible insects is deeply psychological and cultural, mostly ignoring the pleasure dimensions such as taste, texture and flavour. The nature of the problem appears to be predominantly social. Results suggest that a beneficial route of introducing edible insects into the western diet could be formed through a societal perspective. Tourism and hospitality can potentially play a big part in the edible insect development. For instance, food as a tourism product can attract visitors from different backgrounds whilst food consumption as a tourism experience subliminally promises an experience of novelty and potential newfound pleasure in food. Food as an integral part of various cultures and local heritages entails local dishes that can be considered ‘cultural artifacts’ and their consumption symbolises the consumption of ‘other’. Tourism experiences can expose an individual to lasting personal change, self-discovery and intellectual development. Hence, taking into consideration that acquiring new cultural knowledge increases openness to experience, it is possible that tourism could contribute to adopting the practice of insect consumption in the western cultural sphere.
    • Health, wellness and place attachment during and post health pandemics

      Ramkissoon, Haywantee; Majeed, Salman; UiT, The Arctic University of Norway; University of Derby, Derby Business School; University of Johanneshburg, Johannesburg Business School, South Africa; Shenzhen University, Shenzhen, China (Frontiers, 2020-11-26)
      Therapeutic landscapes encapsulate healing and recovery notions in natural and built environmental settings. Tourists’ perceptions determine their decision making of health and wellness tourism consumption. Researchers struggle with the conceptualization of the term ‘therapeutic landscapes’ across disciplines. Drawing on extant literature searched in nine databases, this scoping review identifies different dimensions of therapeutic landscapes. Out of identified 178 literature sources, 124 met the inclusion criteria of identified keywords. We review the contribution and the potential of environmental psychology in understanding tourist behavior to promote health and wellness tourism destinations in a post COVID-19 context. We develop and propose conceptual framework comprising: (1) perceived goodness of therapeutic landscapes, (2) health and wellness consumption, (3) COVID-19 pandemic perceived health and wellness risk, (4) place attachment (5) re-visitation. We propose measurement scales, discuss implications and major issues in the immediate and post the COVID-19 pandemic to inform future research.
    • Corporate social responsibility at LUX* resorts and hotels: Satisfaction and loyalty implications for employee and customer social responsibility

      Ramkissoon, Haywantee; Mavondo, Felix; Sowamber, Vishnee; University of Derby, Derby Business School; UiT, School of Business & Economics, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa; Monash University, Melbourne, Victoria, Australia; University of Coventry (MDPI AG, 2020-11-22)
      Corporate Social Responsibility (CSR) remains a hot topic in management. Yet, little is known about how well managers, employees and consumers are responding to CSR initiatives to align with the 2030 Agenda for Sustainable Development. Underpinned by well-established theories, this study develops a single integrative model of managers’, employees’ and consumers’ CSR. Data were collected from the LUX* group of resorts and hotels located on three Indian Ocean islands: Mauritius, Reunion and the Maldives. Structural equation modelling was employed. Findings reveal: (1) organizational CSR is positively related to employee social responsibility; (2) organizational CSR is negatively associated with customer social responsibility; (3) employee social responsibility is negatively related to customer social responsibility; (4) employee social responsibility is negatively related to customer delight; (5) customer social responsibility is positively related to customer satisfaction; and (6); customer social responsibility is positively related to customer delight. Strategic CSR initiatives with a multi-stakeholder engagement approach are discussed. Keywords: corporate social responsibility; stakeholder engagement; employee; customer satisfaction; loyalty
    • Industrialization of nature in the time of complexity unawareness, the case of Chitgar lake, Iran

      Akshik, Arash; Rezapour, Hamed; Ramkissoon, Haywantee; Eastern Mediterranean University; Bahcesehir Cyprus University; University of Derby (SAGE, 2020-10-16)
      To find answers to the challenges linked with ecological well-being, policymakers and authorities now prefer the ecosystem-based approach, as the solutions inspired by nature may deflect from ecological collapse. Hereupon, nature-based solutions (NBS) are rhapsodized both in practice and academia, as a means to achieve sustainable development. However, NBS, which inherently is supposed to bring forth positive outcomes, may also lead to unsustainable turmoil. On the other hand, the majority of the studies about NBS are from Western countries and studies focusing on the paradoxical functionality of NBS are scant, especially in the Middle East. In an attempt to bridge this gap, the current study uses one of the largest blue man-made infrastructures in the Middle East as a case. Following the phenomenological interpretive approach, the authors argue that NBS may fabricate unintended problems when the complexity of the supra systems are overlooked. Theoretical and practical contributions are discussed.
    • COVID-19 place confinement, pro-social, pro-environmental behaviors, and residents’ wellbeing: a new conceptual framework

      Ramkissoon, Haywantee; UiT, The Arctic University of Norway; University of Derby; University of Johannesburg, South Africa (Frontiers, 2020-09-01)
      Residents’ wellbeing in the present COVID-19 global health crisis requires a deeper understanding to determine appropriate management strategies to promote sustainable behaviors and contribute to human and planetary health. Residents’ behavior can have a profound influence in contributing to personal and global community’s health by responding effectively to emergency strategies in disease outbreaks such as the Coronavirus. It is evident that an understanding of residents’ behavior(s) pre COVID-19 across fields have relied on over-simplistic models, many of which will need to be revisited. Our interaction with people and nature while respecting social distancing has profound positive impacts on our physical, mental, emotional, and spiritual wellbeing. The current health pandemic has called that people be confined in their homes across many nations as a means to control the spread of the virus and save lives. This calls for research exploring the mechanisms; this paper develops and proposes a conceptual framework suggesting that place confinement promotes pro-social and household pro-environmental behaviors which could become habitual and contribute further to our people’s and our planet’s health. Some evidence shows that human connectedness to place may contribute to engagement in desirable behaviors. Interaction with other members of the household can help create meanings leading to collective actions promoting psychological wellbeing. Promoting hygienic behaviors in the household (frequent hand washing) while at the same time being conscious not to keep the water flowing when not required would contribute to a range of benefits (health, financial, biospheric, altruistic) and promote wellbeing. Engaging in pro-social behaviors may result in positive effects on psychological wellbeing, reducing mental distress giving rise to a sense of attachment and belongingness, trust and overall life satisfaction. Engaging people in low-effort pro-environmental behavior to maintain some levels of physical activity and biological harmony with natural environmental settings (e.g. gardening) may help reduce anxiety and distress. This is the first study exploring the interplay of relationships between place confinement, pro-social behavior, household pro-environmental behaviors, place attachment as a multi-dimensional construct and presenting their relationships to residents’ wellbeing. Behavioral change interventions are proposed to promote lifestyle change for people’s wellbeing and broader societal benefits.
    • Potentials of tourism products and services in Bangladesh

      Hassan, Azizul; Ramkissoon, Haywantee; University of Derby, UK; UiT, The Arctic University of Norway; Monash University, Australia; University of Johannesburg, South Africa (Routledge, 2020-08-30)
      Exploring the potential for tourism development in Bangladesh, an emerging economy has important implications. It is important to have a clear and detailed knowledge of the tourism offerings in the country. However, there is a lack of available literature that analyses the potentials of tourism in Bangladesh. Thus, the aim of this research is to outline the tourism potentials of Bangladesh through the understanding of its tourism resources. This research is based on reviewing the available literature and online resources. Findings show that the potentials of tourism product and service offers in Bangladesh is subject to identification and priority analysis. An effective policy planning and implementation framework becomes relevant in this regard. This research reflects that the potentials of tourism development in Bangladesh can be capitalised with support of an effective set of policy implementation. The potentials of tourism products and services availability and supplies mostly rely on many different factors. Bangladesh as a tourist destination is required to redefine its products and services when the country will experience a sharp growth of domestic tourists mostly benefitting from the disposable income and the availability of leisure time.
    • Distributed leadership in DMOs: a review of literature and directions for future research

      Hristov, Dean; Ramkissoon, Haywantee; Naumov, Nick; University of Northampton; University of Derby; The Arctic University of Norway, Tromsø, Norway; University of Johannesburg, South Africa; Nexford University, Washington DC, USA (Taylor & Francis, 2020-07-27)
      Amidst key emergent challenges for Destination Management Organisations (DMOs) and destinations triggered by changes in the funding and governance landscape for tourism on a global scale, Distributed Leadership (DL) has emerged as a promising concept to provide a collaborative framework for channelling resources and leadership to cope with such changes. Current evidence from academic literature discussing the importance of embedding shared forms of leadership is scarce and few studies discuss the application of DL in the context of DMOs. The key purpose of the following conceptual study is to provide a critical overview of key DL contributions in the mainstream and DMO academic literature. The study seeks to examine the relevance of DL in the context DMOs with the purpose to stimulate future empirical investigations in the application of DL in DMO organisations.
    • A non- conference review: a note on conferences that never were, those that may be and those that will be in 2021

      Azara, Iride; University of Derby (Taylor & Francis, 2020-07-02)
      A non-traditional conference review offering a synthetic update on the latest academic and industry conference developments in the areas of wellness and wellbeing as well as some thoughts on what future conferences may look like in the near and long term future.
    • Reflecting on perceptions of local communities and visitors: Sustainable heritage leisure and tourism

      Spring, Charles; Wakefield, Lisa; University of Derby (Palgrave McMillan, 2020-06-25)
      The two aspects of Positive Sociology; those of psychology and sociology indicate that communities would prefer that they are engaged and involved in their local leisure activities. Visitors gain satisfaction from experiences they are engaged in. Understanding what these would be is important to destinations. Buxton is undertaking a major regeneration project at the Crescent, a hotel complex with ancillary buildings one of which is the Pump Room. The purpose of research undertaken by students, overseen by academics and members of staff from Buxton Crescent and Thermal Spa; was to gain an insight into visitor and community perceptions of Buxton, The Crescent Hotel and The Pump Room. A sustainable use could then be determined for the Pump Room, which has a rich history of visitor use prior to its closure in the 1990’s. Qualitative research was carried out in order to gain a deeper insight into the quality of the community and visitor experience. Quantitative research was used to capture and portray demographics. Data was analysed comparing visitor and community expectations and perceptions of Buxton. Key themes emerging suggest that both visitor and community perceptions and expectations were very similar. The majority of visitors choose Buxton for heritage and culture or the scenery and both groups agreed the most appealing aspects of the Crescent and towns spa heritage, were the history, architecture, outdoor environment and surrounding beauty. Themes regarding future use of the Pump Room gave conflicting opinions. The most common response for both visitors and residents was a tea room/café/restaurant in keeping with the 5* Crescent Hotel. Another theme, which emerged from visitors, was for an entertainment venue. It could be argued that residents and visitors need a better understanding of the Pump Room in order to have a better vision of how it can best be adapted and restored. The authors of this article would suggest that further research is needed with both residents and visitors.
    • Beauty and elegance: value co-creation in cosmetic surgery tourism

      Majeed, Salman; Zhou, Zhimin; Ramkissoon, Haywantee; University of Derby; UiT, The Arctic University of Norway; University of Johannesburg, South Africa (SAGE Publications, 2020-06-16)
      This study presents an emerging trend in medical tourism, cosmetic surgery tourism (CST). We explore tourists’ perceptions of CST for medical service quality as an antecedent to tourists’ emotional attachment, trust, and intentions to visit, which is underexplored in CST. This study examines the mediating role of value co-creation in influencing behaviors of CST-seeking tourists to experience a better quality of life. Using a sample drawn from 279 tourists, comprised of Australian, Japanese, and Chinese nationalities at two international airports in China, findings show that perceived medical service quality positively influences tourists’ emotional attachment, trust, and intentions to visit directly and through the mediating role of value co-creation across the three nationalities. CST-seeking tourists’ inputs in value co-creation may positively influence their behaviors, which are vital antecedents to promoting CST business. Implications for future research are discussed.