• Steps forward: the journey of wellness education in the UK

      Buxton, Louise; Spring, Charles; University of Derby (2018-06-19)
    • Supporting student transition to higher education through the application of a model of wellness

      Buxton, Louise; Kruzikaite, Roberta; University of Derby (2018-05-27)
    • Supporting student transition to higher education through the application of a model of wellness

      Buxton, Louise; Baker, Lorraine; Rosamond, Victoria; Ebdon, Yvonne; University of Derby (2018-07-02)
    • Sustainable tourism as a catalyst for positive environmental change: the case of LUX* resorts and hotels

      Sowamber, Vishnee; Ramkissoon, Haywantee; Monash University; Curtin University; University of Johannesburg (Routledge, 2019-04-29)
      The massive positive impacts through tourism on a country’s economy and environment are often understated and neglected. Despite the possible benefits, tourism development has been heavily criticized for its negative impacts on destinations. However, compared with other sectors, tourism has the ability to reach millions of diverse audiences from different countries annually for positive change. It has the capacity to create harmony in diversity. It brings everyone together on a common mission for a better future with a mindset of oneness and solidarity. The potential for positive environmental change is exponential. The needs and wants for travel and tourism continue to grow, and it would be intelligent to use this sector as a tool for positive change through multi-stakeholder dialogues and involvement. This chapter aims at exploring how a tourism operator has implemented a robust environmental initiative to align with the Paris Agreement and local environmental policies. The researchers use a case study approach of a major hotel group in Mauritius, LUX* Resorts & Hotels, comprising 10 hotels within the destinations Mauritius, Réunion Island, Maldives Island, China and Turkey. The chapter examines how the hotel group has implemented “Tread Lightly by LUX*” for environmental protection in its hotels and resorts. Opportunities and challenges in achieving successful implementation of the Tread Lightly by LUX* initiative are discussed. This chapter offers insights to practitioners and academics on how to view tourism as a tool for positive environmental change, with scope for future research.
    • Technology Platforms and Challenges

      Michopoulou, Eleni; Buhalis, Dimitrios; University of Derby (Channel View Publications, 2010-12)
    • Thanatourism: Case studies in travel to the dark side

      Mandelartz, Pascal; Johnston, Tony; University of Derby (Goodfellows, 2015-10)
      Thanatourism, or dark tourism, is an increasingly pervasive feature of the contemporary tourism landscape. Travel to have actual or symbolic ‘encounters with death’ is not a new phenomenon and is now one of the fastest growing areas for debate and research in the study of Tourism. Thanatourism is an important new overview of the growing field. It introduces more rigorous scholarship, new philosophical perspectives and a wealth of empirical material on the contemporary and historical consumption of death with case studies designed to stretch and challenge current discourse. Contexts presented in the book will include- well known religious sites battlefield locations genocide camps lesser known exhibition centres and a plague site. It takes a broad methodological approach and discusses both research and teaching approaches in thanatourism as well as acknowledging its emotive nature. It is an essential new resource for all those who research or teach in the area as well as for upper level students.
    • The relationship between environmental worldviews, emotions and personal efficacy in climate change

      Ramkissoon, H; Smith, L. D. G.; Monash University (IJAS, 2014)
      This study investigates the effects of a video on the Australian viewers’ environmental worldviews, their emotions and personal efficacy in climate change. Confirmatory factor analysis and structural equation modelling were employed to test the associations between the constructs. The main theoretical contribution relates to the mediating role of emotions in climate change communication. Results further show that the video increased viewers’ perception that they can influence climate change outcomes, as well as encourage others to reduce the effects of climate change. Findings suggest that effective climate change communication has to target people’s emotions. Policy should be directed to climate change communication tools with a focus on emotional engagement to encourage people to take personal responsibility in climate change and act, catalysing the desired behavioural change.
    • The satisfaction-place attachment relationship: Potential mediators and moderators.

      Ramkissoon, H; Mavondo, F. T; Monash University (Elsevier, 23/05/2015)
      Researchers use place satisfaction as a dependent variable extensively since place has implications for a range of performance measures. This study reverses the relationships suggesting place satisfaction as a useful antecedent to place attachment. Place satisfaction, measured as visitors' summative evaluation of their experience is likely to be more positively associated with place dependence, identity, affect, and social bonding. The findings of this study support this contention and establish that one of the principal mechanisms linking place satisfaction to place attachment is pro-environmental behavioral intention (PEB). The study further finds that gender moderates the relationship between PEB and place attachment. The conditional indirect effect of place satisfaction on place attachment is significant only for male visitors. The article closes with implications of the study for academics and practitioners.
    • Thermal and mineral springs

      Buxton, Louise; University of Derby (Goodfellow Publishers, 2016-11-30)
      Water and spa are ubiquitous geographically and culturally, but the relationship between that water and bathing rituals has led directly and indirectly to the organic growth of many of today’s spa products. The aim of this chapter is to explore the use of thermal and mineral waters for bathing, and it begins with a review of the origins, cultural and religious associations of bathing rituals. The current industry suggests that the approaches to hot spring bathing are broadly defined by three main categories: Relaxation and connection with the environment, as seen in Asian cultures; Health based and spiritual treatments, largely seen in European cultures; Religious connections, evident in Indian and indigenous cultures. This categorisation creates a debate within the industry as to whether globalisation fosters a blurring of these distinctions. Questions that result from this are: Is connection to the environment evident in cultures other than Asia? Where else are spiritual treatments seen other than in Europe? Do religious connections exist outside of indigenous cultures? The chapter also provides a historical illustration, drawing on examples of thermal and mineral spas from different continents, from the ancient Greek and Roman baths, the glamorous European spa resorts, to the onsen of Japan and hot springs of North America. The context is exampled in size and shape where Davidson (cited in Global Spa and Wellness Summit, 2013) and the Global Wellness Institute (GWI) (2014) concur in estimating that the global market is now worth over fifty billion US dollars. Furthermore, this market. growth is driven by new manifestations, such as the rejuvenation of the Eastern European industry based around emerging tourism destinations. For example the Hungarian resort of Heviz, developments such as the Crescent Hotel in Buxton, England and in North and Sub-Saharan Africa. The efficacy of bathing in thermal and mineral waters is then discussed as is the relationship to the notion of ‘existential authenticity’.
    • Tourism and ethnodevelopment: Inclusion, empowerment and self determination – a case study of the Chatham Islands of New Zealand/Aotearoa.

      Cardow, Andrew; Wiltshier, Peter; University of Derby (Goodfellow Publishers, 2017-08)
      In the twenty-first century indigenous tourism development research has focused on projects aligned with planning destinations diversifying and regenerating using tourism as a lever. There is an obvious impact upon indigenous and imported destination culture and society because of the effect of increased economic and environmental activities (Moyle & Evans 2008; Brown, 2009; Gurung & Seeland 2008; Hinch & Butler, 2009). This research examines public and private sector responses to the diversification of a sub-Antarctic island community through tourism. In particular the research will examine the policy changes undertaken by local government in respect to the indigenous tourism offering on the Islands. Since a more public and efficient transportation opened the Chatham Islands up to visitors, public sector policy has reinforced bi-culturalism in the vernacular, idiosyncratic and contingent approach to tourism. The focus however remains on economic and environmental sustainability based upon the conservation of indigenous tracts of land and sea with marine reserves and scarce and sacred territorial ambitions reigned in by the Moriori and the later Maori invaders (King, and Morrison 1990). Concurrently the private sector response has been driven by new migrants with ideologically confrontational demands that have both irked long-term residents and cut across public policy.
    • Tourism to religious sites, case studies from Hungary and England: exploring paradoxical views on tourism, commodification and cost–benefits

      Wiltshier, Peter; Clarke, Alan; University of Derby (Inderscience Publishers, 2012-09-10)
      The application of systems theory to tourism development has a pedigree that has largely been derived from econometrics and macro–economic theory (Baggio et al., 2010; Franch et al., 2010; Choi and Sirakaya, 2006; Schianetz and Kavanagh, 2007, 2008; Dwyer et al., 2010). This paper identifies opportunities and some barriers to developing sites of religious worship for tourism to maximise income and engage appropriate resources allocation strategies. The authors have investigated tourism development that is sympathetic to sacred purposes at these sites over several years. Religious sites are now acknowledging that homogeneous supply responses may no longer be appropriate. Each special site demands a heterogeneous response of site guardians to changeable demand and careful evaluation of how to maximise income generated from very limited resources. This necessitates improved skills in guardians to build appropriate point of sale products and services that fit with consumption expectations and are congruent with sacred purpose.
    • Tourism, health, wellbeing and protected areas.

      Azara, Iride; Michopoulou, Eleni; Niccolini, Federico; Taff, B. Derrick; University of Derby (CABI, 2018-05-01)
      Around the world, there is mounting evidence that parks and protected areas contribute to a healthy civil society, thus increasing the economic importance of cultural and nature-based tourism. Operating at the intersection of business and the environment, tourism can improve human health and wellbeing as well as serve as a catalyst for increasing appreciation and stewardship of the natural world. While the revenues from nature-based activities help to make the case for investing in park and protected area management; the impacts they have need to be carefully managed, so that visitors do not destroy the natural wonders that attracted them to a destination in the first place. This book features contributions from tourism and recreation researchers and practitioners exploring the relationship between tourism, hospitality, protected areas, livelihoods and both physical and emotional human wellbeing. The book includes sections focused on theory, policy and practice, and case studies, to inform and guide industry decisions to address real-world problems and proactively plan for a sustainable and healthy future.
    • Tourism, indigenous peoples and endogeneity in the Chatham Islands.

      Wiltshier, Peter; Cardow, Andrew; University of Derby; Massey University (Emerald, 2008)
      Purpose – The purpose of this paper is to highlight indigenous and endogenous components of community capacity development through a focus on enterprise with renewed vigour and fervency attributable to local power elites and local collaboration and cooperation. Design/methodology/approach – The twenty‐first century identifies good practices in many aspects of bottom‐up planning and implementation in neoliberal political economies. New Zealand is for many reasons, due to scale, skills and education, an example of endogenous development that is used globally for best practice studies. This paper specifically identifies and explores the local responses to the challenge of democracy and opportunities for diversification through tourism services provision on the Chatham Islands. Findings – The paper notes that community capacity and governance on the Chathams has been the subject of discussion in recent years and the focus has been directed to conflicts in governance and possibly inappropriate policy and practice coordination. Although the refocus on endogenous development, empowerment and devolution of responsibility has a long pedigree in the context of the neoliberal economy, insufficient attention has been paid to the skills, inclination, social and economic capital for indigenous enterprise, more so in an environment of isolation, relative deprivation and dependence. Originality/value – This paper highlights indigenous and endogenous components of community capacity development through a focus on enterprise with renewed vigour and fervency attributable to local power elites and local collaboration and cooperation. A useful model of indigenous tourism development and its endogenous antecedents is considered at the conclusion.
    • Transformation of destination leadership networks

      Hristov, D; Minocha, S; Ramkissoon, H; Monash University (Elsevier, 09/10/2018)
      This paper investigates the transformation of a destination leadership network within a new funding and governance landscape for Destination Management Organisations (DMOs) and destinations in England. Current longitudinal evidence into the transformation of destination leadership networks and emergent Distributed Leadership (DL) in the literature domain of DMOs and destinations is thin. This study adopts a longitudinal case study and ego-network Social Network Analysis (SNA) approach, drawing on the perspectives of the founding and current Chief Executive Officers (CEOs) of a DMO coupled with semi-structured expert interviews with policy makers from VisitEngland. Longitudinal data findings provide useful insights into the transformation of DMOs and their wider networks through the enactment of DL in order to cope with change and uncertainty.
    • Understanding key motivations for using a hotel gamified application.

      Parapanos, Demos; Michopoulou, Elina; University of Derby (Springer., 2018-12-15)
      While hospitality has been one of the industries that have been keen to adopt and use various technologies, the proliferation of gamification application is still to materialise. It is therefore very interesting to investigate the potential benefits of gamified applications for both demand and supply in the area of the hospitality industry by identifying the motives of individuals’ when they use a hotel-gamified application. Since fun has become the requirement to ensure continuous demands for many products or services, companies and organizations feel the need to involve fun in their offerings to secure continuity in consumption and use. Hence, this study aims to understand the meaning of fun for individuals when they will use a hotel-gamified application. Visual material was prepared so the interviewees would have an idea of how a hotel-gamified application would look if it were in existence today based on the current definitions of gamification.
    • Understanding mega-events success and customer satisfaction.

      Michopoulou, Eleni; Giuliano, Chiara; University of Derby; Google (Cognizant Communication Corporation, 2018-02-01)
      The events industry is growing every year, the number of events is increasing, and their role in society is becoming more significant. Satisfied participants are the key to successful events and the main objective of event organizers. The aim of the article is to understand what costumers consider more important when attending mega-events. A quantitative survey design was adopted by deploying the American customer satisfaction index (ACSI) that included an event specific customer value package in the context of the EXPO Milan 2015 mega-event. Results demonstrate that expectations of visitors, staff, and volunteers vary considerably, and so do the levels of satisfaction. They also highlight that, alongside other customers' priorities such as cleanliness and safety, capacity plays a role in determining satisfaction. This article presents the summarized findings of a broader study.
    • Understanding the core elements of event portfolio strategy: lessons from Auckland and Dunedin

      Antchak, Vladimir; Michael, Luck; Tomas, Pernecky; University of Derby; Auckland University of Technology, Auckland, New Zealand (Emerald, 2021-05-17)
      An event portfolio is a vital part of economic and socio-cultural processes designed around the use of public events in cities and destinations around the world. The purpose of this paper is to suggest a new research framework for comparative studies of diverse event portfolio strategies. The discussion in this paper is based on a review of the literature and content analysis of event strategies from two New Zealand cities: Auckland and Dunedin. The paper suggests an empirically tested framework for exploring event portfolios. It entails such dimensions as the event portfolio strategy, event portfolio focus, portfolio objectives and evaluation tools and event portfolio configuration. This exploratory research provides a comparative analysis of diverse portfolio contexts and offers insights on developing sustainable event strategies while considering diverse local contexts. Core conditions and processes shaping event portfolio design and management are evaluated and strategic factors articulated.
    • Unusual venues for business events: Key quality attributes of museums and art galleries

      Antchak, Vladimir; Adams, Eleanor; University of Derby (Emerald, 2020-05-15)
      This paper aims to identify the key quality attributes a museum or art gallery should possess and enhance to become an attractive business event venue. The research adopted a two-stage case-study methodology. Firstly, three museums were selected in Manchester, UK, to explore the venues’ approaches to hosting business events. These were the Lowry Art Centre, Salford Museum and Manchester Art Gallery. Secondly, a business event at another museum in the city, Science and Industry Museum, was accessed to explore the audiences’ perceptions and industry requirements regarding the organisation of events in museums. In total, 21 qualitative semi-structured and structured interviews were conducted with the event delegates, event planners and museums’ management. Thematic analysis was applied to identify three key attributes: venue character, memorability and functionality and feasibility. Venue character refers to the overall appeal of a venue, including its history, status and interior design. Memorability refers to the authenticity and uniqueness of the attendee experience at a corporate event organised in a museum. Finally, functionality and feasibility deals with the availability of functional facilities, space flexibility and diverse venue regulations. The findings of the research provide valuable insights to both museums and event companies. The research reveals the main benefits and drawbacks of using a museum or an art gallery as a venue for business events and suggests key aspects to consider while staging a business event in a cultural institution. Museums could apply the findings in marketing to emphasise their uniqueness, authenticity and flexibility.
    • Usability requirements for accessible tourism systems

      Michopoulou, Eleni; Buhalis, Dimitrios; University of Derby (Texas A&M University, 2014-01)
    • User Acceptance of Social Media for Travel and Tourism

      Michopoulou, Eleni; Pappas, Nikolaos; University of Derby (Elsevier, 2011-12-10)