Recent Submissions

  • Extended Reality Technologies as A Tool For Managing Crises And Shaping Tourism Safety Perceptions

    Karadimitriou, Christina; Michopoulou, Eleni; University of Patras; University of Derby (Goodfellows Publishers ​, 2021-09)
    New technologies are considered by different industries as a useful tool for having an efficient emergency and crisis management. For tourism industry in particular (that involves and is interfacing with multiple other industries), it is critically important to act proactively to a risk situation, to effectively face a disaster, and to reduce the impact of a crisis. This book chapter provides an overview of the Extended Reality (XR) technologies (Augmented Reality [AR]; Virtual Reality [VR]; Mixed Reality [MR]). It discusses opportunities of using XR in tourism, and it provides contemporary examples of XR applications. It also focuses on emergency management via XR in tourism. Finally, it provides specific recommendations for XR use before, during, and after a crisis in order to better prepare for, manage and recover after emergencies and crisis.
  • Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels

    Chi, Christina G; Ekinci, Yuksel; Ramkissoon, Haywantee; Thorpe, Alistair; Washington State University, Pullman, Washington, USA; University of Portsmouth; University of Derby; University of Utah, Salt Lake City, Utah, USA (Taylor & Francis, 2022-01-08)
    The COVID-19 pandemic has had detrimental impacts on hospitality businesses. Drawing on protection motivation theory (PMT), this study investigated what determined customer hesitation to patronize restaurants and hotels and whether such hesitation underwent changes in the duration of the pandemic. The research model was tested using three sets of survey data collected in December 2020 (n = 826), February 2021 (n = 832) and April 2021 (n = 808). The study found that expected COVID-19 safety precautions, COVID-19 risk avoidance, and demographic factors predicted customers’ hesitation to visit restaurant/hotel. The analysis also showed significant shifts in how expectations about safety precautions, risk avoidance, and demographics affected customers’ visit hesitation over time. These findings provide critical insights to restaurant and hotel managers and destination marketers. To ensure that customers feel safe and confident in visiting hotels and restaurants, managers should implement the recommended safety measures and clearly communicate the implementation of these measures to customers.
  • Stakeholder Requirements And Value Co-Creation In Events

    Wallace, Kevin; Michopoulou, Eleni; University of Technology, Sydney; University of Derby (Cognizant, LLC, 2021-12-15)
    The festival and events sector comprises a wide range of stakeholders across the private, public and not-for-profit sectors. In order to achieve stakeholder satisfaction it is necessary to understand what is important to stakeholders, what they consider constitutes project success and what the factors and measures of that success may be. Once identified and effectively managed, meaningful evaluation can then be undertaken to assess success on stakeholder’s terms. This approach also provides an opportunity to consider value creation for stakeholders in relation to their measures of success. The purpose of this research is to develop a robust framework that enables success factors and measures to be identified and effectively measured as part of a holistic evaluation process which contributes to the identification of stakeholder value. Whilst research is regularly undertaken to assess impacts of festivals and their benefits to stakeholders, there can be competing agendas, project success can be interpreted in different ways with tensions and disagreements in relation to expected outcomes. It is therefore necessary to clearly understand stakeholder expectations, community dynamics and visitors and residents’ perceptions of impacts of festivals. A multi‐method inductive approach was used to capture the motivations and influences of the stakeholders as social actors during the Tour de Yorkshire (TdY) event. Using this event as a longitudinal case study over an 18-month period, the methodology comprised of qualitative questionnaires and interviews to engage a wide range of stakeholders and used the conceptual Stakeholder Sandwich as the core model to produce a framework and methodology to generate richer data. Results indicated that this model, framework and methodology proved to be effective for the understanding of stakeholder success factors and contributes towards the understanding of value co-creation for stakeholders in events and festivals. With the immense challenges currently facing the sector, such a framework could prove to be of significant value for practitioners and researchers alike.
  • Revisiting Value Co-Creation and Co-Destruction in Events: An Overview

    Azara, Iride; Pappas, Nikolaos; Michopoulou, Eleni; University of Derby; University of Sunderland (Cognizant, LLC, 2021-12-07)
    The examination of processes of value co-creation and co-destruction within events is now more pertinent than ever. Given the effects of constant sociocultural and environmental change and pandemic, and the huge challenges facing the sector, it is now more important than ever to understand what value is and how it can be created or destroyed. For instance, considering the engagement and involvement of audiences/ attendees it is important to explore the relationship between attendees’ motivations and frequency of attendance with their level of engagement. At the same time, there is a clear need of investigating additional factors that contribute to value co-creation in the context of events. Research should concentrate on understanding the different audiences, actors and stakeholders across different event contexts and settings within their respective value and distribution chains and within the wider event environment. The proliferation of events research is valuable therefore not just to expand this growing body of knowledge on a theoretical level; but events research has clear potential for use by event managers and producers in the events sector through the recovery process and beyond.
  • Experiencing the Story: The Role of Destination Image in Film-Induced Tourism

    Michopoulou, Eleni; Siurnicka, Aleksandra; Moisa, Delia, Gabriela; University of Derby (IGI Global, 2022)
    The importance of destination image in film tourism has been recognized by scholars and practitioners. However, despite a large number of research papers related to the destination image within the field of film tourism, several issues remain unclear. This chapter provides insights into how movies influence the featured destination's image by focusing on specific film tourists' perceptions, their motivations, and emotional relation to the movies. The chapter begins by offering a film tourism definition followed by film tourist typology with the context of film fans. Then, factors influencing film tourism destination image are examined, in particular destination marketing activities, film-specific factors, and destination attributes. Two case studies will also be provided to better showcase the findings from the literature review. Theoretical and practical implications are also presented.
  • Perspectives on experiences of tourists with disabilities: implications for their daily lives and for the tourist industry

    Rubio-Escuderos, Lucía; García-Andreu, Hugo; Michopoulou, Eleni; Buhalis, Dimitrios; University of Alicante, Alicante, Spain; University of Derby; Bournemouth University, Poole (Informa UK Limited, 2021-10-15)
    This study attempts to understand how people with disabilities (PwDs) interpret the dimensions that they consider important when on holiday. By understanding these dimensions, it becomes possible to identify and remove barriers to holiday-making and improve customer satisfaction. In particular, the study focuses on (a) what having a holiday means for PwDs and how travelling affects their lives; (b) the process of decision-making when PwDs organise a tourist experience; and (c) the roles played by travelling companions, associations and tourism companies. To that end, rich qualitative data were collected through 25 in-depth interviews with people with reduced mobility. Findings suggest that tourist experiences had a decisive impact on the perspective that PwDs have of their disability in their daily lives, with the feeling of independence being a crucial aspect. Factors such as limited negotiating scope, necessity of a care assistant, knowledge of the destination language or availability of state aid influence the decision-making process. Due to a particular service provided at Spanish stations, It is found that the train is the most valued transport for PwDs within Spain. This study contributes to accessible tourism theory by providing insights into the complexity of travelling with a disability and its impact on people’s daily lives.
  • Let's All Play Together: Motivations of Different Gamification User Types

    Michopoulou, Eleni; Parapanos, Demos; University of Derby (IGI Global, 2022-01)
    Gamification is recognized as the next big thing in marketing by using game design elements in a nongame context. Producing desirable experiences and motivating users to remain engaged in an activity is one of the strengths of gamification. The introduction of digital social networks has become the biggest change regarding digital technology, also leading to the evolution and popularity of gamification. Although it is possible to design games, serious games, or gamified systems without knowing who the target users are, it is more likely to create a more engaging experience when these users are identified first. Taking this into consideration, this chapter will look to identify and present the motivations of individuals when using gamification systems. Identifying the motivations behind gamification usage and acknowledging the interaction between them will help organizations understand their audience and create more engaging experiences
  • Pro-sociality in times of separation and loss

    Ramkissoon, Haywantee; University of Derby; University of Johanneshburg (Elsevier, 2021-12-14)
    Humans are particularly drawn to social connections. Prosociality in times of loss and separation require intervention designs aimed at reinforcing social bonds to help those grieving. Pro-social behaviors reinforce social support, contributes to resilience, and promotes mental health, overall wellbeing and quality of life. This review summarizes multidisciplinary evidence from literature showing emerging trends in prosocial behavior, loss and separation research with adaptive pro-social interventions to promote resilience contributing to mental wellbeing and quality of life outcomes. A summary of research findings showing the digital transformation to promote pro-social behaviors for mental wellbeing is provided. Finally, new and classic evidence of prosocial behaviors for adaptation and resilience in the community is discussed to promote future prosociality in loss and separation.
  • Cultural tourism impacts and place meanings: Focusing on the value of domestic tourism

    Ramkissoon, Haywantee; University of Derby (Edward Elgar Publishing, 2022-05)
    People develop emotional bonds and meanings with the places they live in and visit. This is commonly referred to as place attachment, sense of place, or neighbourhood or community attachment. To ensure that tourism results in positive, community-wide social impacts, tourism planning processes should align visitor experiences and local inhabitants’ place meanings. In this chapter, I make a case for focusing on domestic tourism, in particular the visitation of tourism sites by people living nearby these places (dubbed ‘local visitors’), to build back the tourism economy in a more sustainable way after the COVID-19 pandemic. During pandemic times, domestic cultural tourism could: (i) contribute to local visitors’ place attachment and well-being; (ii) sustain at least part of the tourism economy; (iii) provide insights into how tourism should be organized so as to avoid future conflict between local inhabitants and external (international) visitors when the global tourism economy re-starts.
  • Perceived Visitor Impacts of Cultural Heritage Tourism: The Role of Place Attachment in Memorable Visitor Experiences.

    Ramkissoon, Haywantee; University of Derby (Edward Elgar, 2022-07)
    This chapter is the first to develop and propose a single integrative model exploring associations between visitors’ perceived positive impacts of cultural heritage tourism, cultural heritage place attachment (with sub-dimensions of cultural place dependence, cultural place identity, cultural place affect and cultural place social bonding), visitors’ memorable cultural heritage experiences, and their revisit intentions and recommendation to cultural tourism attractions. Implications for sustainable cultural heritage consumption are discussed for the current COVID-19 and post-pandemic context.
  • Social media and tourists’ behaviors: post-COVID-19

    Majeed, Salman; Ramkissoon, Haywantee; University of Derby (Edward Elgar, 2022-02)
    We develop and propose a conceptual model to integrate the constructs of use of social media information, perceived travel risk of epidemic-hit destinations, anxiety, intentions to visit, and eWOM. The framework is intended to assist researchers to progress this field of study. Our framework is also important for tourism and hospitality stakeholders to better understand tourists’ perceptions and behaviors during and after destination crises, in order to devise appropriate strategies for destination competitiveness (Ramkissoon and Nunkoo, 2008, 2012; Ramkissoon and Uysal, 2011; Ramkissoon and Mavondo, 2017). Our study encourages future empirical testing of the proposed theoretical framework.
  • Machine Learning based Forecasting Systems for Worldwide International Tourists Arrival

    Mishra, Ram Krishn; Urolagin, Siddhaling; Jothi, J. Angel Arul; Nawaz, Nishad; Haywantee, Ramkissoon; BITS Pilani, Dubai Campus Dubai, United Arab Emirates; Kingdom University, Riffa, Kingdom of Bahrain; University of Derby (The Science and Information Organisation, 2021-11)
    The international tourist movement has overgrown in recent decades, and travelers are considered a significant source of income to the tourism economy. When tourists visit a place, they spend considerable money on their enjoyment, travel, and hotel accommodations. In this research, tourist data from 2010 to 2020 have been extracted and extended with depth analysis of different dimensions to identify valuable features. This research attempts to use machine learning regression techniques such as Support Vector Regression (SVR) and Random Forest Regression (RFR) to forecast and predict worldwide international tourist arrivals and achieved forecasting accuracy using SVR is 99.4% and using RFR is 84.7%. The study also analyzed the forecasting deadlock condition after covid-19 in the sudden drop of international visitors due to lockdown enforcement by all countries.
  • The vision and the mission of the International Journal of Spa and Wellness

    Clarke, Alan; azara, Iride; Michopoulou, Eleni; University of Derby (Informa UK Limited, 2018-06-05)
  • An exploration into Gen Ys attitudes and behaviour towards volunteering whilst backpacking

    Jelaca, Elena; Azara, Iride; Michopoulou, Eleni; University of Derby (Goodfellows, 2021-09-01)
    This study focuses on Generation Ys’ attitudes and behaviour towards engaging in volunteer tourism whilst backpacking. To that end, we first examine Gen Ys’ generational characteristics and the predominant attitudes and behaviours displayed by this generational cohort. Then the focus is shifted to understanding Generation Y as backpackers and their internal and external motivations. These motivations are queried under the prism of volunteer tourism; being seen as factors determining the level of engagement with volunteer tourism and overall backpacking behaviour while travelling. This chapter provides insights into the themes described above by examining the relevant tourism literature. Finally, it summarises the theoretical gaps in the extant literature and sets objectives for future research, whilst signposting authors to key literature sources.
  • Innovative and Sustainable Food Production and Food Consumption Entrepreneurship: A Conceptual Recipe for Delivering Development Success in South Africa

    Samkange, Faith; Ramkissoon, Haywantee; Chipumuro, Juiliet; Wanyama, Henry; Chawla, Gaurav; University of Derby; University of Johannesburg, Johannesburg 2006, South Africa; Stenden University, Saint Alfred 1142, South Africa; Tshama Green Consultants, Johannesburg 2006, South Africa; University of South Wales, Newport NP20 2BP, UK (MDPI, 2021-10-06)
    Innovative food production and food consumption entrepreneurship can be viewed as a recipe for delivering sustainable development goals to promote economic, human, and community growth among vulnerable and marginalised communities in South Africa (SA). This study critically analyses the trends and related issues perpetuating the development gap between privileged and marginalised communities in SA. It explores the link between innovative food production and food consumption entrepreneurship and underdevelopment based on sustainable development goals (SDGs). The study also generates a conceptual model designed to bridge the development gap between privileged and marginalised communities in SA. Philosophically, an interpretivism research paradigm based on the socialised interpretation of extant literature is pursued. Consistent with this stance, an inductive approach and qualitative methodological choices are applied using a combination of thematic analysis and grounded theory to generate research data. Grounded theory techniques determine the extent to which the literature review readings are simultaneously pursued, analysed, and conceptualised to generate the conceptual model. Research findings highlight the perpetual inequality in land distribution, economic and employability status, social mobility, gender equity, education, emancipation, empowerment, and quality of life between privileged and marginalised societies in SA. Underdevelopment issues such as poverty, unemployment, hunger, criminal activities, therefore, characterise marginalised communities and are linked to SDGs. Arguably, food production and food consumption entrepreneurship are ideally positioned to address underdevelopment by creating job opportunities, generating income, transforming the economic status, social mobility, and quality of life. Although such entrepreneurship development initiatives in SA are acknowledged, their impact remains insignificant because the interventions are traditionally prescriptive, fragmented, linear, and foreign-driven. A robust, contextualised, integrated, and transformative approach is developed based on the conceptual model designed to create a sustainable, innovative, and digital entrepreneurship development plan that will be executed to yield employment, generate income and address poverty, hunger, gender inequity. To bridge the gap between privileged and marginalised societies. The conceptual model will be used to bridge the perpetual development gap between privileged and marginalised societies. In SA is generated. Recommended future research directions include implementing, testing, and validating the model from a practical perspective through a specific project within selected marginalised communities.
  • Social Bonding and Public Trust/Distrust in COVID-19 Vaccines

    Ramkissoon, Haywantee; University of Derby, College of Business, Law, & Social Sciences, Derby Business School; UiT, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa (MDPI AG, 2021-09-14)
    COVID-19 vaccine hesitancy has been a growing concern. The pandemic has proved to be very complicated with the mutated virus. The Delta variant is contributing to a surge of cases across the globe. Vaccine hesitancy can be socially contagious, requiring more stringent efforts from policy makers and health professionals in promoting vaccine uptake. Some evidence shows that vaccine acceptance appears to have played an integral role in successfully controlling the pandemic. Vaccination acceptance, however, demands that the public has a good understanding of the vaccine’s benefits in promoting healthier societies and people’s quality of life. Unclear COVID-19 vaccine information can lead to distrust in vaccines and vaccine hesitancy. It is of paramount importance to communicate clear and unbiased vaccine information to the public to encourage vaccine uptake. Word of mouth communication remains important to further promote COVID-19 vaccine uptake in the community. This short paper discusses the role of social bonds and public trust/distrust and word of mouth communication in vaccine decision making.
  • IT and Well-Being in Travel and Tourism

    Moisa, Delia; Michopoulou, Eleni; University of Derby (Springer, 2022-10-27)
    Accelerating levels of stress and chronic disease have urged travellers to seek products and experiences that promote a holistic healthy living. However, in the context of increasingly integrated online and offline experiences, where technology does not always work in concert with human nature, tourists are facing the challenge of finding about how to best live a connected life. With travel being one of the most stress- inducing experiences we voluntarily subject ourselves to, tourism players are taking advantage of the latest technology to respond to the travellers’ changing needs and values, by designing innovative experiences that promote overall well-being. This chapter provides a review of the existing research on well-being related to the travel and tourism sector, while focusing on the link with technology advancements, especially the dual perspective of unplugging and intense technology use. As in all great technological revolutions, the digital traveller’s life may potentially unveil a dark side. However, the general consensus is that the positives of using technology within the travel and tourism sector will continue to outweigh the negatives. The chapter focuses on highlighting the different types of technology used to support the traveller’s state of well-being, as well as the role and impact of technology in relation to well-being while travelling.
  • Place Affect Interventions during and post the COVID-19 Pandemic

    Ramkissoon, Haywantee; College of Business, Law & Social Sciences, Derby Business School, University of Derby, UK; UiT, School of Business & Economics, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa (Frontiers, 2021-09-14)
    The COVID-19 health and economic crisis has also brought a rise in people being unable to cope with their existing medical conditions and other issues such as domestic violence, drugs, and alcohol among others. Suicidal tendencies have been on the rise. Feelings of isolation causing emotional distress in place-confined settings have put additional pressure on the healthcare systems demanding that we find additional and complementary means of support for those in need. This is important not only in the current pandemic but also in the post-pandemic world. The goal is to collectively contribute and address the recurring calls for actions to maintain global well-being and public health. An important discussion to bring on the table is the need to promote interventions for people to cope with the pandemic and to adjust to the post-pandemic world. Promoting affective attitudes toward place can foster well-being outcomes. This has important benefits and is of relevance to governments, policymakers, and healthcare professionals in delivering better healthcare equipping people with coping mechanisms both throughout the pandemic and in the long run. However, the key challenge is how to foster these place affect attitudes meeting the changing demands in the post-pandemic world. It is in the middle of a crisis that the conversation needs to start about how to strategically plan for the recovery.
  • Place and Post-Pandemic Flourishing: Disruption, Adjustment, and Healthy Behaviors

    Counted, Victor; Cowden, Richard; Ramkissoon, Haywantee; Western Sydney University; Harvard University; University of Derby (Springer, 2021-09-22)
    This book rekindles the well-known connection between people and place in the context of a global pandemic. The chapters are divided into two sections. In the first section, “Place Attachment During a Pandemic,” we review the nature of the COVID-19 pandemic and the extent of its impact on place attachment and human-environment interactions. We examine how restrictions in mobility and environmental changes can have a significant psychological burden on people who are dealing with the effect of place attachment disruption that arises during a pandemic. In the second section, “Adjusting to Place Attachment Disruption During and After a Pandemic,” we focus on adaptive processes and responses that could enable people to adjust positively to place attachment disruption. We conclude the book by discussing the potential for pro-environmental behavior to promote place attachment and flourishing in the aftermath of the COVID-19 pandemic by introducing an integrative framework of place flourishing and exploring its implications for theory, research, policy, and practice.
  • Crisis Management and Recovery for Events: Impacts and Strategies

    Ziakas, Vassilios; Antchak, Vladimir; Getz, Donald; University of Derby; University of Queensland (Goodfellow Publishers, 2021-04-01)
    Reveals how to effectively manage events in times of crisis, and leveraging events for post-disaster recovery. The volume brings together theoretical and practical insights in order to set up a robust ground for effective crisis management and recovery strategies of events.

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